Troubleshooting

Nothing happens when I press the button:

• Make sure the power cord is correctly plugged into the electrical outlet.
• Make sure the power cord is not damaged in any way.
• Make sure the electrical outlet is operative by plugging in another appliance. If it’s not, please check the circuit breakers or fuses in your home.
• Make sure the bag is positioned correctly down in the vacuum chamber.
• Press down on both sides of the lid and make sure it is locked in place.
• Wait 25 minutes to allow appliance to cool off, and then try using again.

 

Air is not vacuumed from the bag:

• Check that there are no gaps, folds, wrinkles or holes in the pre-sealed bags.
• Check for loose, worn or cracked Upper and Lower sealing gaskets.
• Foods with high liquid contents may prevent the bag from sealing properly. Cut bag open and wipe top inside of bag and reseal.
• Check to see if bag is properly inserted into the vacuum chamber.
• Make sure you’ve placed the bag in the proper place. When making a bag from a roll, make sure end of cut piece is on the sealing strip.

 

Bag melts:

• The sealing strip may have been too hot during the sealing process. Allow the unit to cool for 20 seconds between uses.
• If the bag continues to melt, allow unit to cool with the lid in the upright position for 25 minutes before using.

 

Air has seeped back into the vacuumed bag:

• Check the seal of the bag. There may be a hole or wrinkle that is allowing air to reenter the bag. Carefully cut the bag open and re-seal it, or use an entirely new bag.
• Make sure there is no moisture or liquid from the food present within the bag seal. You may need to cut open the bag and re-seal it, or use an entirely new bag. Partially freeze foods with excess liquids, prior to vacuum sealing. 
• Make sure there are no food items with sharp edges that may have punctured the bag. If you find a puncture hole, seal the item in an entirely new bag.
• Make sure no liquids were drawn to the sealing strip area.
• Check for loose, worn or cracked Upper and Lower sealing gaskets.
• Moisture of foods with high liquid content will prevent the bag from sealing properly. Cut bag open and wipe top inside of bag and reseal.

 

Bag will not seal:

• Check that there aren’t any gaps, folds, wrinkles or holes in pre-sealed edges.
• Moisture of foods with high liquid content will prevent the bag from sealing properly. Cut bag open and wipe top inside of bag and reseal.
• Make sure you’ve placed the bag in the proper place. When making a bag from a roll, make sure end of cut piece is on the sealing strip.
• Make sure you’ve given the appliance time to cool down. Wait 20 seconds between seals.